The diagnostic checks the configuration of your computer to make sure it has the necessary prerequisites to use Lender Centre. At your request, the configuration information will be sent to the Lender Centre Service Desk. No personal information is collected.
To begin the diagnostic program of your workstation, you must first make sure that Microsoft Word is closed. Then you must download the program using the link below. A download box appears allowing you to select one of the following (Execute, Save, Cancel). Choose "Save". Once the download is completed, select "Execute", and follow the instructions.
Compatible web browsers
Compatible web browsers include:
Microsoft Explorer Version 11, 32 bits
Support portal
If you have received a Session Key from Lender Centre customer support, you can access the support portal from the following link.