General Information

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The General Information section is available in the File tab. This section provides information on the file status and on the financial institution.

Most of the information of this section is in reading mode only and for consultation.

You will find in the following table explanations on every field available in the General Information section.

 

Field

Description

File No.

TELUS file number automatically created by the system.

You have to use this number when communicating with the TELUS Service Desk in case of problem or when having a question relative to a specific file.

Program

Type of file.

Loan No.

Financial institution's file number (to use when communicating with the financial institution).

Date File Received

Date and time the file was received in Assyst Real Estate.

Last Lender Update

Date the lender modified the file for the last time.

Legal Counsel

Name of the legal counsel

Internal File No.

Number of file for internal use

Financial Institution

Name of the financial institution which assigned the file to you.

When you click the Appearance link, a window is displayed providing information on the lender appearance.

Service Center Transit

 

or

Branch Transit

The transit number of the financial institution which assigned the file to you.

 

When you click the Details link, a window is displayed providing information on the lender.

Contact Name

Name of the financial institution contact with his phone number and his e-mail address.